Terms & Conditions

Orders purchased with The Yorkshire Stationery Co. are subject to the following terms and conditions.

From here on, ‘you’, ‘the client’ or ‘your’ refers to the person ordering stationery items under these terms and conditions.

‘I’, ‘me’ or ‘my’ refers to the company ‘The Yorkshire Stationery Co.’.

Copyright & Intellectual Property

I get many requests regarding whether my studio can replicate a design that has been seen online. As a studio that specialises in unique, bespoke stationery designs, I ethically do not agree with duplicating any stationery design that is found online on Pinterest and/or the wider internet. Legally, I am unable to do this due to copyright infringement and intellectual property laws, and nor would I wish to.

I am unable to supply you with a digital copy of any design concepts. I always ensure that your stationery items are created to the highest standard of quality and craftsmanship, and as such I do not hand out digital files for you to create your own additional stationery items.

All designs are the property of The Yorkshire Stationery Co. and should not be replicated by the client or any third party.

My products are designed for your personal use only, and as such, you should not re-sell or distribute any of the design files or products provided to you.

The Yorkshire Stationery Co. Products

Please note that all my stationery and hand finished embellishments are produced by hand, and as such there may be subtle differences from one item to another.

Please be aware that the colours you see on digital proofs and on your screen will vary slightly from the printed results. This is due to the differences of how colours are produced on screen and on paper. The differences are minimal but please be aware of this. If you are colour matching your stationery to a particular object, I am happy to send out a paper colour sample so that you can find the closest match.

By nature, some stationery items feature delicate embellishments. Whilst my products are finished to an extremely high standard, and every care is taken in the assembly of your stationery, further care should be taken when handling your order. Special care should also be taken when inserting your invitations into an envelope.

The Design Process

1. Studio Confirmation

Upon receipt by The Yorkshire Stationery Co. of the signed Terms & Conditions document and the receipt of a 50% deposit from the client, the design slot in the studio schedule will be confirmed.

2. Content Document

Following this, content forms will be provided by The Yorkshire Stationery Co. for you to choose and provide wording, names and any extra content requirements for your stationery items.

Prior to the scheduled studio design slot, The Yorkshire Stationery Co. will request the content forms with finalised content, such as guest list names, the wording of invitations and dates. At this point, it is the responsibility of the client to check for spelling or grammatical errors and incorrect content and the client should take every care to proof-read the content that is provided.

Please note that a delay in or failure to provide the correct content documents could lead to a delay in your stationery items being designed. Delay in the return of your content documents, may result in you losing your scheduled studio slot with The Yorkshire Stationery Co. An alternative studio slot may need to be allocated but is not guaranteed within your required time frame.

3. Design of Concept

Following the receipt of the written content, The Yorkshire Stationery Co. will create the design concepts.

I will provide a digital proof of concept for each item of stationery as part of the approval process. These concepts will be representative of the final product. When the initial concept is ready, I will contact you and provide a digital proof of the design. I will arrange a time to discuss this proof over the phone or in a face-to-face meeting, where you will be able to provide feedback on the design.

Each order you place with The Yorkshire Stationery Co. is inclusive of two rounds of amends*. One at this stage, following your first view of the initial design concept, and one further round to make any small finishing changes. Any amends following this will be charged at an additional cost of £40 per request.

*Please note that an amend is defined as a slight alteration to the existing design. This could be a text change, or moving a specific element around on a design. An amend does not include a complete redesign of the concept.

4. Approval Form

Following amends, once you are happy that your final concepts are perfect, I will provide you with an approval form. The client is required to sign and return the approval form, and this confirms that they are happy with the proof of concept and that the stationery is ready to be sent to print.

This approval form will be required for each batch of work required. For example, if invitations are required 2 months prior to any remaining stationery, then the invitations will have their own approval form that will need to be signed. This process will then be repeated for the remaining stationery at a later date.

Please note that failure or delay in the return of the approval document could lead to a delay in your order being sent to print. The Yorkshire Stationery Co. assumes no responsibility for missed deadlines due to the client failing to approve the final proof.

Once the approval form is signed, The Yorkshire Stationery Co assumes no responsibility for errors or omissions in content. Please note that if any grammatical or spelling errors are identified following the signing and return of the approval form, a cost will be incurred to correct these errors. The time to amend these errors will be charged at an hourly rate of £40.

Payment Terms

Before paying your deposit, you will receive a custom stationery quotation outlining the costs of works to be completed. Custom stationery quotations are valid from 30 days from the date stated in your quotation. After this 30 day period, the quotation is no longer valid and the works will be-requoted.

A non-refundable deposit of 50% of the total order price is required at the time of booking. The client’s design slot in the studio schedule will not be secured until the deposit is received by The Yorkshire Stationery Co. as cleared funds.

Payment is accepted by bank transfer only.

Payment is accepted in GBP Sterling only. Those wishing to process payment in any other currency except from GBP will be subject to a conversion fee charge at the discretion of The Yorkshire Stationery Co.

The client’s deposit is non-refundable unless the order is cancelled by The Yorkshire Stationery Co. Following the payment of the deposit, if a client wishes to cancel their order during the design process, they will not be required to pay the remaining balance. However, once the Final Artwork Approval Form has been signed by the client, the remaining balance must be paid.

The remaining balance must be paid following the signing of the Final Artwork Approval document and is required as cleared funds prior to the stationery going to print.

The Yorkshire Stationery Co. will not be held accountable for any printing delays on the basis of late payment from the client.

Timings & Rush Orders

Bespoke stationery designs take a minimum of 12 weeks to be produced and as such the client should calculate this into their time frames.

If you require a ‘rush order’ an additional fee will be added to your order, charged at 35% of your total.

Rush orders are subject to studio availability and availability of materials/services from suppliers and specialist printers. I reserve the right to decline rush order requests if there is no studio time available.

An order is defined as 'rush' if the stationery items are enquired about within less than 3 months of the required delivery date of said stationery items.

All stationery items must be completed a minimum of 3 weeks prior to your official wedding date. The Yorkshire Stationery Co. timelines will take this into consideration where possible, and your item completion date will not fall within this 3-week period. This ensures that all items are completed and delivered to you in plenty of time prior to your wedding.

Any new requests within the 3-week period prior to your wedding date, will be reviewed on a case-by-case basis and will be subject to a premium order fee of £80per/hour, excluding material and third party costs.

Please bare this in mind when discussing your requirements with me, and keep any date deadlines in mind.

Postage

Please note that wedding invitations are usually thicker than a standard greetings card, and as such may need to be posted as a ‘large letter’. Bare this in mind when budgeting for posting your stationery to your guests.

Your stationery will be delivered by selected couriers or by Royal Mail Tracked 1st Class. We will provide you with shipping information where possible so that you can track your order.

If you live locally and would prefer your stationery to be hand delivered, this is possible for a fee.* If you live locally and would like to hand collect your stationery from my studio, this can also be arranged. The cost associated with travel to hand-collect your stationery is your responsibility and The Yorkshire Stationery Co. will not cover travel costs to the studio.

Please note if you do not collect your delivery within the specified time frame set by The Royal Mail or courier, it will be returned to me, and a secondary delivery charge will be applied to resend your items to you.

*Within a 20 mile radius of my studio in North Yorkshire.

Delivery Terms

Delivery is quoted on identification of specific quantities and is subject to change if the quantities are increased during the design process.

Items will be delivered to the address specified on the stationery order form.

International delivery is available, and is subject to additional charges. Clients are required to inform The Yorkshire Stationery Co. of international delivery requirements at the initial design consultation.

Cancellations

If the client wishes to cancel their order, they should notify The Yorkshire Stationery Co. in writing via email at [email protected]

The Yorkshire Stationery Co. reserves the right to cancel the client’s order at any time and the client will be refunded any payment that has been previously made.

Returns Policy

As I offer a highly bespoke and personalised product, all stationery items produced by The Yorkshire Stationery Co. are non-refundable.

I do not offer, nor can I accept returns due to errors that are identified after the approval document has been signed by the client. Spelling and grammatical errors should be identified and made aware to The Yorkshire Stationery Co at the earliest possible convenience before the approval document has been signed. Once the agreed designs are approved via the approval form signature by the client, The Yorkshire Stationery Co assumes no responsibility for spelling errors or omissions.

If you feel that your items have been either:

a. Delivered to you faulty due to manufacturing or assembly fault, and this is not a direct result of damage in transit.

or

b. You think there is a mistake with your order (excluding grammatical and spelling mistakes), that you are not at fault for,

Please contact me in writing at [email protected] within 3 working days of receiving your items. The client is responsible for returning postage costs, which will be refunded if The Yorkshire Stationery Co. accepts responsibility following a review process of the fault identified.

Damages During Transit / Faulty Goods

While I endeavour to use the most reliable couriers and delivery services possible, I can not be held accountable for the condition of items upon arrival, as damage obtained during transit is out of the control of The Yorkshire Stationery Co.

Upon receiving your delivery, you should check the packaging for signs of damage. In the event that your stationery is faulty or destroyed due to damage in transit, you will need to capture photographic proof of the condition of the package at the point of delivery so this can be escalated with the relevant courier.

If the product is delivered damaged, then The Yorkshire Stationery Co. will work with you to resolve the issue in a timely manner.

Any costs associated with replacing damaged items are at the expense of the client.

Damaged goods should be returned in their original packaging where possible, to:

The Yorkshire Stationery Co. - RETURNS
3 Lodge Yard
Minskip
North Yorkshire
YO51 9JL

Post-Delivery Care

Once stationery items have been delivered to the client, The Yorkshire Stationery Co. no longer accepts responsibility for the future condition of the items.

In order to protect your stationery items, they should be stored in a flat, dry location, protected from any natural elements. Exposure to hot or cold temperatures and/or wet conditions may result in deterioration of the stationery items. At warmer temperatures, the paper may curl and any adhesives may start to peel away, so as a precaution, I advise that you keep your stationery away from direct sunlight.

In the majority of instances, your stationery items will be safest left in their original delivery packaging.

Language Formats

All stationery will be designed in UK English unless otherwise pre-agreed by the client and The Yorkshire Stationery Co.

Marketing

By acknowledging these terms and conditions, you acknowledge that I reserve the right to use both your finished design concepts or preliminary designs to promote services on my website, social media and marketing materials, both online and offline, during the creation of any items, and proceeding completion.

If for legal or security reasons you wish to delay temporarily the promotion of your stationery until your wedding day is over, please make me aware of your circumstances and I will endeavour to be as accommodating as possible

Health & Safety

Some stationery items include small detachable parts, such as beads, tassels and embellishments. Due to this, some stationery items are not suitable for small children and steps should be taken to keep them out of reach.

Privacy Policy

Your details will be kept confidential and will not be passed on to third parties. Please refer to our privacy policy for more information.